YOUR PRIVACY MATTERS
Privacy Policy
True North Technology is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our managed IT services. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
- Personal Information: Name, contact information, and billing details.
- Technical Information: IP addresses, device identifiers, usage data, and system logs.
- Service Data: Information related to the services we provide, including service performance data and support requests.
- Passwords: We may collect and store passwords necessary for the secure management of your accounts.
How We Use Your Information
We use your information to:
- Provide and manage our IT services.
- Process payments and manage billing.
- Improve our services and troubleshoot issues.
- Communicate with you regarding service updates and support.
Disclosure of Your Information
We may share your information with:
- Service Providers: Third parties who perform services on our behalf (e.g., payment processors, IT support).
- Legal Requirements: When required by law or to protect our rights and interests.
Data Security
Our security practices include:
- Encryption: We use strong encryption methods to protect your data both during transmission and while stored.
- Access Controls: We implement strict access controls and authentication measures to ensure that only authorised personnel can access sensitive information.
- Regular Updates and Patches: We regularly update our systems and apply security patches to address potential vulnerabilities and enhance protection.
- Multi-Factor Authentication (MFA): We employ multi-factor authentication to add an additional layer of security for accessing our systems and your data.
- Data Backup and Recovery: We maintain regular backups and have recovery procedures in place to safeguard against data loss or corruption.
We continually review and update our security measures to protect your information effectively.
Your Rights
You have the right to access, correct, or remove your personal information. You can also request to opt out of certain data uses by contacting us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If changes are made, the updated policy will be published and communicated to staff and external parties as needed.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us.